FREE UK DELIVERY* on orders over £100 on mainland only*
If you are ordering from Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, the fee will be at the time of purchase on checkout.
FOR ALL OTHER ORDERS – WORLDWIDE
Please contact us for a quote on shipping based on your gym equipment preferences.
We strive to dispatch all orders on the next working day to when they were placed, however lead times may be longer during busy periods (Currently 3-5 working days from order)
Products will be delivered Monday to Friday during normal working hours 8am – 6pm (weekends by arrangement).
Please notify us of any delivery obstructions and ensure that the delivery area is clear.
Pallet deliveries are normally curb-side drop only (special arrangements for alternative delivery can be made upon written/email request). Please note that disposal of pallets are the responsibility of the customer.
All deliveries must be signed for on delivery and deliveries must be checked upon receipt. Any damages or discrepancies must be notified within 24 hours of receipt of order.
If any products are out of stock you will be notified.
We will endeavour to honour specific delivery dates upon request.
We cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
For our full Terms and Conditions, see link.
Specific Delivery Date Orders
It is often possible to deliver on a specific date. Jordan will always try to ensure this happens, though we cannot guarantee it. Battlebag Ltd cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Order Cancellation/Refused Deliveries (See also Exchanges/Returns)You may cancel your order for a full refund prior to your order being shipped, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Battlebag Ltd. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. applicable.
All Battlebag Ltd Products must be returned unused, disassembled, and in original packaging.
If a product has been deemed faulty by Jordan Fitness, the original packaging may not be required.
Should you wish to return an item within 14 days of receiving your goods, you will need to contact a member of our team to obtain a Return Authorisation Number.
This can be done by emailing firstname.lastname@example.org or alternatively calling us on ****** between 8am and 5pm Monday to Friday.
No returns or exchanges can be processed without a Returns Authorisation Number.
Once your Return Authorisation Number has been issued, you can make arrangements to return the product to our warehouse for processing.
Please bare in mind collection labels are not included. This will be emailed over and it’s the customer responsibility to print this.
Custom branded and special-order items are non-returnable.
Any items returned to Battlebag Ltd in a used condition, assembled, or missing the original packaging, may be refused or subject to a re-stocking fee, which equals 15% of the value of the product.
The Above information does not affect your Statutory Rights.
Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home/business easier to locate? Due to the overall size of some delivery vehicles, any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Battlebag Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the total ‘boxed’ dimensions of a product please call prior to placing your order.
Please note: Due to Health and Safety regulations upstairs deliveries are at the carriers discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
All orders are processed and shipped in the order that they are received. We strive to dispatch all orders on the next working day to when they were placed, however lead times may be longer during busy periods. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your business/home, this is especially relevant if your premises covers several floors as carriers will only deliver to the ground floor entrance to the building. If you have alternative delivery requirements, please contact us and we can make alternative arrangements. Ideally include two telephone numbers so that the carrier can contact you should they need too. All deliveries are made Monday to Friday between 8am and 6pm. Saturday deliveries are available, please contact Battlebag Ltd for a low cost quotation. Unfortunately our carriers are unable to give specific times for the delivery service, if you would like a specific time or weekend we would be happy to provide a quotation, please call us on ******.
Battlebag Ltd will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.
Sports and exercise methods are potentially hazardous. It is advisable before undertaking any new form of exercise to seek medical advice. It is up to the individual to understand the proper techniques associated with safe use of equipment featured in this brochure. Any advice or direction given in this brochure is not a substitute for professional expert instruction. All risks must be accepted by the individual in full.